Frequently Asked Questions

For general enquiries

Email info@marleygrey.co.za

How do I order?

You can shop directly from our online store at www.marleygrey.co.za

How do I pay?

  • If choosing Bank Deposit option as payment, use your order number as reference.
  • Send proof of payment to accounts@marleygrey.co.za
  • If preferred payment method is SnapScan, the code will be provided on completion of sale.

How do I receive my goods?

  • Once we have received payment, we will package your goods and courier it to your doorstep (address provided by customer).
  • As soon as your goods are on their way, we will email communication to tell you it’s on its way.

What are the courier costs?

  • Courier is :
    R50 to your nearest Pep (7 – 9 business days)
    R65 nationwide to main cities
    R80 to your nearest Pep (5 – 7 business days)
    R85 to your nearest post office for all outlying areas (including but not limited to George, Hermanus, Knysna, Kimberly, Northern Cape areas ETC)
    R100 to your nearest Pep (3 – 5 business days)
    R130 to your doorstep for all outlying areas (including but not limited to George, Hermanus, Knysna, Kimberly, Northern Cape areas ETC)

How do I know which Pep my products are going to?

Please add a note to your order stating your nearest PEP or fill in the nearest PEP address in your shipping details.

How long does courier take?

  • Delivery options have different timeframes. Please check the timeframe on the option you have chosen.
  • IMPORTANT: All Pep paxi courier bags get dropped off at PEP once a week. You can count the number of business days from the time of drop off.

How do I know when my package has arrived at PEP?

Pep will communicate with you via SMS. They will send you a message once your package arrives at the Pep stipulated.

Can I collect?
No. There is no physical store to visit. This is an ONLINE store.

Where are you based?

  • We are an online store, we send all our goods via courier.
  • We do have Pop Up Shops around Cape Town and we trade at bigger events and markets.
  • Please have a look at our calendar for upcoming events.

Do you courier?
Yes we do.
Please refer to the points above.