Where are you based and do you have a store?
We are an online store only. We regularly host Pop Up Shops around Cape Town and we trade at bigger events and markets. Please subscribe to our newsletter for updates.

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Place an order
All orders are placed on our website. You can shop on www.marleygrey.co.za

Salon services
Our Hair Studio is OPEN, but we are not fully operational as yet. We offer cuts, eg. Trims, shapings, Big Chops. Please whatsapp us to make a booking.

Out of stock
On the product page, there is a feature called "Notify when available". Please click this option and once the item is restocked, you'll receive an email from us.

Contacting us
Please feel free to email all other queries to info@marleygrey.co.za
or leave a message via our contact page.

Collections

Can I collect?
Yes. Please place your order on our online store, complete the payment, and select the Click 'n Collect option at checkout. Only orders paid for will qualify for collection.Once your payment has been received/cleared, we will email you the fulfilment notification and you may then collect.

Collections are (in Bellville, Cape Town) Monday to Thursday, between 9am and 4pm. Fridays between 9am and 2pm. NO collections are available outside of these times.No collections are allowed on Weekends and Public Holidays.

Send a WhatsApp to 072 055 2574 with your order number and a time-slot for when you'll be collecting.

We only have one collection point in Bellville, Cape Town.

Please take note:
If you are not personally collecting your order and opt to send someone else, Marley Grey will not be held responsible in the event that goods are not received by the actual purchaser.

Your order will be available for collection for two months after we send your collection notice. If your order is not collected - we will send you 1 reminder to collect - after this period, the items will be put back into stock and you will not be eligible for a refund. Due to the volume of orders and limited space, we are unable to store uncollected items for an indefinite period.

Can I collect during the Covid-19 Lockdown?
Yes. Please see the above collection instructions and guidelines.

Payments

How do I pay?
If choosing Bank Deposit option as payment, please use your order number as a reference.
Our Banking Details can be found on the Checkout Page.

If the preferred payment method is SnapScan, the QR code will be displayed at checkout.
Please send us the receipt or screenshot of your payment to: orders@marleygrey.co.za

Our secure online payment method is managed by ShopStar Pay. We will never collect your credit/debit card details.

Please take note:
Should you pay via SnapScan or EFT, your order must be paid within 72hrs otherwise it will be cancelled and the stock will be released back into our inventory.

What happens after my order is paid?
Please allow a 5-10 minute window before your order confirmation is emailed to you. If you do not see an email after 2 hours, please check your spam or promotions folder (please also check with your IT Dept that our emails are not blocked - use a personal Gmail account if you are unsure).

Should you wish to change your payment method after you've placed your order, please do not place another order. Please send us an email to assist you with alternative payment options.

Once your payment has cleared (EFT's must clear in our account before we dispatch your order), we will package your goods and courier it to your doorstep (address provided by the customer) or send you a Collection Notification.

Paid orders require a minimum processing time of 3 business days. Should there be a delay, we will communicate this to you.

Please note that order volumes generally increase around month-end. Please be mindful of possible delays when using the EFT option as payments may take up to 3 business days to reflect especially when made over weekends. To speed up this process, please make use of the SnapScan or pay online using your Debit/Credit Card or Instant EFT.

Our office hours are Monday to Friday, from 9am to 4pm. All orders placed after our operating hours, over weekends or Public Holidays will be processed on the following business day.

During busy periods, we may process orders over a weekend - shipping notifications sent on weekends mean that your order will be ready for our couriers to collect on the next business day. Our couriers do not deliver or collect over weekends.

As soon as your goods are shipped or ready to Collect, we will email confirmation to you. This confirmation includes your tracking number/collection address as well as how to track your parcel.

Tracking information will only reflect on Fastway's website after 24hours.

Discount Codes and Promotions

Discount codes used and advertised must be entered by the shopper at checkout.
Please check that the relevant discount has been applied before completing your order.
Discount codes may not be combined with other promotions or discounts.
Promo codes are given at the sole discretion of Marley Grey and we reserve the right to limit the use of these codes.
Discounts and promotions are valid on in-stock items only.
Discounted items may not be returned or exchanged.

Courier & Shipping

What are the courier costs?
R50.00 (3-5 business days): Pudo Locker to Pudo Locker (Please indicate which Locker in the comment section of your order)
R65.00 (3-5 business days): Door-to-Door in Cape Town only
R75.00 (3-5 business days): Nationwide Door-to-Door to main cities excl CPT, by FastWay Couriers.
R60.00 (7-9 business days): Paxi point to Paxi Point (Pep, Shoe City, Pep Home, Pep Cell etc)
R135.00 (5-7 business days) to Door to Door Outlying Areas / Postal Codes beginning with 6.... Including but not limited to: George, Hermanus, Knysna, Mossel Bay, Wolseley, Northern Cape, Potchefstroom, Sasolburg, Oudtshoorn, Riversonderend, Caledon, Grahamstown, Northern Cape etc. Please note not all outlying areas are listed. These are just examples above.


How long does courier take?
Delivery options have different time-frames. Please check the time-frame on the option you have chosen.
Due to the Covid-19 pandemic, there may be unavoidable courier delays especially over month-ends.


Door-to-Door Courier (who we use and how to contact them)
We use FastWay Couriers and Van Express (for CPT deliveries) and once your order is shipped, your Tracking Number will be displayed on the email.

Fastway's Tracking Number begins with NA. Track your parcel here.

Van Express performs most of our Cape Town deliveries - they are a fast (but very safe and highly efficient) turnaround delivery service and therefore do not issue tracking numbers. They can be emailed on: info@vanexpress.co.za or contact: 081 452 9933.

It is your responsibility to track your own parcel. All the tracking information is supplied to you on the shipping confirmation (except Van Express - CPT Deliveries).

PAXI
Orders sent via Paxi will only be dropped off on a Thursday and Friday. No orders will be dropped off on any other day as we need to manage Collections.

Please add your preferred Pep Branch to the Special Instructions box (below your postal code) at checkout OR send it to: WhatsApp +27 72 055 2574. We will select the closest Pep to your address should we not receive any instructions. Enter your physical address here to find your nearest PEP.

It is your responsibility to send us your preferred PEP branch. Any redirections to other branches will cause a further turnaround time of up to 6 weeks.

7-9 business day service: R60.00.

To track your parcel, please click here.

You will receive an SMS from Paxi once your parcel is available to collect. This SMS includes a PIN that you need to show the attendant when collecting your parcel and in some cases, you'll be asked to present your ID. Please ensure that your contact number is correct when completing your order so that you don't miss the SMS's from Paxi.

Marley Grey does not receive these SMS's and we do not send the collection SMS's ourselves. Please ensure that you monitor your messages and look out for Paxi's communication.

You are responsible for collecting your parcel from your chosen Pep Branch. Pep will hold your parcel for up to 3 weeks before returning it to us. If it is returned, you will be charged to resend the parcel.

Returns & Exchanges

We will gladly exchange any item (except sale items) or provide a full refund if the item is still sealed and/or unworn.
If an item is defective or damaged, we will collect at our cost.
You are responsible for returning the item to us at your own cost.
You may use our courier if you don't have your own but the cost will be for your account.
No exchanges or refund requests will be accepted after 10 business days of receipt of your order.