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Frequently Asked Questions

How do I order?
Orders to be placed here on our online store.
 
Can I collect?
Yes. Please place your order on our online store, complete the payment and select the Click 'n Collect option at checkout. Only orders paid for qualify for collection. Once your payment has been received/cleared, we will email/sms you the fulfillment notification and you may then collect. 
Collections are (in Northern Suburbs, Cape Town) Mondays and Fridays only, between 9am and 3pm. Please arrive with your order number and payment receipt. No orders will be given without this information.
If you are not personally collecting your order and opt to send someone else, Marley Grey will not be held responsible in the event that goods are not received by the actual purchaser.

 
How do I pay?
If choosing Bank Deposit option as payment, please use your order number as reference. 
Our Banking Details can be found on the Checkout Page or on the Order Confirmation email.

Send proof of payment to accounts@marleygrey.co.za.

If preferred payment method is SnapScan, the QR code will be provided on completion of sale, on your Order Confirmation email. Please send us the receipt or screenshot of your payment to: accounts@marleygrey.co.za.
Our secure online payment method is managed by PayFast. We will never collect your credit/debit details.
 
What happens after my order is paid?

Once we have received payment, we will package your goods and courier it to your doorstep (address provided by customer).

As soon as your goods are on their way, we will email a Shipping Confirmation. This confirmation includes your tracking number as well as how to track your parcel.
Discount Codes and Promotions
Discount codes used and advertised must be entered by the shopper at checkout. Please check that the relevant discount has been applied, as we are unable to rectify mistakes once an order is placed.
Discount codes may not be combined with other promotions or discounts.
Promo codes are given at the sole discretion of Marley Grey and we reserve the right to limit the use of these codes.
Discounts and promotions are valid on in stock items only.
 
What are the courier costs?

R50.00 (7-9 business days): Delivered by Paxi to your nearest Pep branch. Pep drop offs are done once-a-week unless during a busy period. Please add your nearest branch to your Order Notes at Checkout or drop us a message in the live chat on our website.

R65.00 (1-3 business days): Door-to-Door to main cities (nationwide), by FastWay Couriers.
 
R100.00 (3-5 business days): Delivered to your nearest Pep branch.
     
    R85.00 to your nearest Post Office for all outlying areas (including but not limited to George, Hermanus, Knysna, Kimberly, Northern Cape, etc). As we do not have a turnaround time for this option, we recommend using the Paxi option instead, if you have a Pep branch nearby.
       
      Outlying Areas
      R130.00 (3-5 business days): Including but not limited to George, Hermanus, Knysna, Kimberly, Northern Cape, etc. Delivered to your doorstep by FastWay Courier. 
         
        How do I know which Pep my order is going to?
        Please add a note to your order stating your nearest PEP or fill in the nearest PEP address in your shipping details. You can add this note at Checkout in the dialogue box provided or drop a message in our live chat on our website.
         
        How long does courier take?
        Delivery options have different time-frames. Please check the time-frame on the option you have chosen.

        Door-to-Door Courier Option: We use FastWay Couriers and once your order is shipped, your Tracking Number will be displayed near top left of the Shipping Confirmation email we send you. The Tracking Number begins with NA. Track your parcel here.
         
        IMPORTANT: All Pep Paxi courier bags get dropped off at PEP once a week. You can count the number of business days from the time of drop off.
         
          How do I know when my package has arrived at PEP?
          Pep will communicate with you via SMS.
          They will send you a message with a collection pin once your package arrives at your chosen branch.
          Your Shipping Confirmation will display a Tracking Number beginning with D, which you can use to track your parcel here.
             
            Where are you based?
            We are an online store, we send all our goods via courier.
            We do have Pop Up Shops around Cape Town and we trade at bigger events and markets.
            Please have a look at our calendar for upcoming events or subscribe to our newsletter for updates.
               
              How do I contact you?
              Please feel free to email all other queries to: info@marleygrey.co.za or leave a message in the live chat bubble on our website.